Effective Date: 16 November 2024

Dee Why Plumbing (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By using our website or engaging our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, home or business address, and other details you provide when booking a service or contacting us.
  • Payment Information: Payment details for processing transactions.
  • Usage Information: Data about your interaction with our website, such as IP addresses, browser type, and pages viewed (collected through cookies and similar technologies).

2. How We Use Your Information

The information we collect is used to:

  • Provide and manage our plumbing services.
  • Respond to your inquiries and process bookings.
  • Send updates about your service request, promotions, or company news (with your consent).
  • Improve our website and customer experience.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with trusted third parties, such as:

  • Payment processors to handle transactions securely.
  • Service providers assisting with bookings, email communications, or technical support.
  • Authorities or regulators if required by law.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and provide a more personalized experience. You can adjust your cookie settings through your browser at any time.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. While we use industry-standard security measures, no method of online data transmission is 100% secure.

6. Your Privacy Choices

You have the right to:

  • Access, update, or delete the personal information we hold about you.
  • Opt out of receiving promotional emails by clicking the “unsubscribe” link in our communications.
  • Disable cookies through your browser settings.

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any information.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Dee Why Plumbing
Phone: 0416 264 050
E-mail: info@deewhyplumbing.com.au